Commencement Videos for Graduates & Families For Over 25 Years! | 802.379.3635 |info@collegiatevideo.com
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FAQ

Should I get a USB Flash Drive or a disc?  What’s the difference?

Collegiate Video recognizes that commencement is a once-in-a-lifetime experience and HOW customers view our programs is important to us.  Not every solution is perfect for everyone, and so we offer different formats depending on your needs.

DVD

DVDs are still the most common way our graduates and their families view our programs.  We provide 600 D.P.I resolution labels of beautiful school images on each DVD.  These are standard definition video programs–not high-definition–and are created to play in standard DVD players and played out to televisions.

USB Flash Drive

Our custom-printed USB flash drives contains a high definition file (or files) for direct download onto your computer or for uploading to cloud accounts.  For the most point, these USB-based programs are not intended to be inserted and played directly on TVs, so they are not for everyone.  They are an excellent choice for those who desire a high definition version to be downloaded onto computers for permanent archive.  Increasingly there are work-around solutions that can direct video from home computers to televisions and so this may be something you should consider as you decide which option to choose.

Where will I see my graduate?

With every video we include a “Class of 2019” segment where we record the entire class passing by one of our cameras either during the processional or recessional depending on the ceremony.  In addition, we produce montage segments of students processing to the key events.  Lastly, we record up close and personal shots of students sitting in their seats throughout the day…laughing, clapping, cheering, and soaking in the moment.  We try to insert these cutaways every 15-20 seconds, so there is a high percentage you will see your student somewhere throughout the video during these moments as well.  Inserting cutaways like these is what separates Collegiate Video’s programs from other “stage-only” video presentations, and it’s what students and their families look forward to each year.

What if I am not happy with my video program?

All orders will be shipped no later than August 31, 2019.  Our goal is 100% satisfaction. If you are unhappy with the product, please contact our Customer Service Department and we will be happy to work with you toward a resolution.  If you simply want a refund, return your products with a note stating that you do not want them and we will be glad to give you a full refund.

What methods are available to place an order?

You have a couple options–print out a downloadable .pdf order form found on your school’s page on our website and mail in (no need to expedite), or securely order online from the same page.  If you must place an order over the phone, you can try us at 802.379.3635, but please be aware that during certain busy times of year we may not be able to accept your call immediately.  Please allow up to one business day for a return phone call.

Do the billing and shipping addresses have to be the same?

The address information for your order does not need to be the same. Please make sure that the billing address is entered as the same address as that to which the credit card bills are sent.  This billing information will not affect your shipping address.

Is it safe to submit my credit card online?

YES!  Once you select your Commencement video option, you are taken from the Collegiate Video website to a customized Pay Pal page, where your payment is processed.  PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).  For more information about the security of Pay Pal’s service click on link below:

Learn more about Pay Pal Security

How can I confirm you’ve received my order?

You will automatically be sent a confirmation email receipt within 24 hours of submitting your order. It will be sent to the email address listed during the ordering process. Mail-in orders will receive an email confirmation within 2 days of receipt of order. If you did not supply us with an email address, you will receive a confirmation postcard in the mail.

How is my tax calculated?

A 6% Sales tax is applicable only to those orders placed in Vermont.

Why am I having trouble placing an international order?

If you are trying to place an order with a credit card issued from a bank outside the US or are trying to have your order shipped to an international address, and you are having trouble, you can call our customer service department at: 802.379.3635.

 

 

Collegiate Video recognizes that commencement is a once-in-a-lifetime experience and HOW customers view our programs is important to us.  Not every solution is perfect for everyone, and so we offer different formats depending on your needs.

DVD

DVDs are still the most common way our graduates and their families view our programs.  We provide 600 D.P.I resolution labels of beautiful school images on each DVD.  These are standard definition video programs–not high-definition–and are created to play in standard DVD players and played out to televisions.

USB Flash Drive

Our custom-printed USB flash drives contains a high definition file (or files) for direct download onto your computer or for uploading to cloud accounts.  For the most point, these USB-based programs are not intended to be inserted and played directly on TVs, so they are not for everyone.  They are an excellent choice for those who desire a high definition version to be downloaded onto computers for permanent archive.  Increasingly there are work-around solutions that can direct video from home computers to televisions and so this may be something you should consider as you decide which option to choose.

With every video we include a “Class of 2019” segment where we record the entire class passing by one of our cameras either during the processional or recessional depending on the ceremony.  In addition, we produce montage segments of students processing to the key events.  Lastly, we record up close and personal shots of students sitting in their seats throughout the day…laughing, clapping, cheering, and soaking in the moment.  We try to insert these cutaways every 15-20 seconds, so there is a high percentage you will see your student somewhere throughout the video during these moments as well.  Inserting cutaways like these is what separates Collegiate Video’s programs from other “stage-only” video presentations, and it’s what students and their families look forward to each year.

You will automatically be sent a confirmation email receipt within 24 hours of submitting
your order. It will be sent to the email address listed during the ordering process. Mail-in orders will
receive an email confirmation within 2 days of receipt of order. If you did not supply us with
an email address, you will receive a confirmation postcard in the mail.

A 6% Sales tax is applicable only to those orders placed in Vermont.

If you are trying to place an order with a credit card issued from a bank outside the US or are
trying to have your order shipped to an international address, and you are having trouble,
you can call our customer service department at: 802 379-3635

You have a couple options–print out a downloadable .pdf order form found on your school’s page on our website and mail in (no need to expedite), or securely order online from the same page.  If you must place an order over the phone, you can try us at 802-379-3635, but please be aware that during certain busy times of year we may not be able to accept your call immediately.  Please allow up to one business day for a return phone call.

YES!  Once you select your Commencement video option, you are taken from the Collegiate Video website to a customized Pay Pal page, where your payment is processed.  PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).  For more information about the security of Pay Pal’s service click on link below:

Learn more about Pay Pal Security

Collegiate Video, Inc. owns the copyrights to all images taken by our videographers.
All images are copyright protected. Except as otherwise required by law, you may not reproduce,
distribute, modify, retransmit, or publish any copyrighted material without the express
written consent of the copyright owner, including, without limitation, print or electronic
reproduction, publication or any display of photography. If you have special circumstance
and would like to request permission, please contact us.

Our goal is 100% satisfaction. If you are unhappy with the product, please contact our
Customer Service Department and we will be happy to work with you toward a resolution.
If you simply want a refund, return your products with a note stating that you do not
want them and we will be glad to give you a full refund.

The address information for your order does not need to be the same. Please make sure that the
billing address is entered as the same address that the credit card bills are sent to.
This billing information will not affect your shipping address.

All orders will be shipped no later than August 31, 2019.